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News & Insights

Protect Yourself from Utility Scams

With scam activity on the rise, we kindly remind you to be alert of utility scams and to look out for the below warning signs.

Demanding immediate payment: Scammers may claim that you owe the utility company money and that payment is due ASAP. Most companies have a website where you can check for due payments online. Never give any credit card or payment information over the phone before verifying that it is a legit source.

-In-person visits: Typically, your utility company won’t just show up at your door or business unannounced. Scammers are likely to do so with unmarked trucks or vans and generic uniform looking clothing. If you are uncertain that the person who claims to be a utility worker is legit, call your utility company to confirm prior to speaking with the person at your door or providing them with any information.

Threats to disconnect: Scammers are quick to threaten shutting off your service unless immediate payment is received. They are almost always creating a sense of urgency in order to get payment information from you. Know that a utility company is more likely to charge you a late fee than stop your service.

Unfortunately, the popularity of utility scams continues to grow at a rapid rate year-over-year. So much, that electricity, natural gas, and water utilities across the U.S. and Canada have come together to protect consumers through a group called Utilities United Against Scams (UUAS). Stay alert and spread the word of any utility scams in your area. As always, feel free to reach out to an EnerConnex representative ( for any questions that you may have regarding utility scams and staying safe.

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